STATUTORY REDRESSAL MECHANISM
Grievance Redressal & Support Escalations
In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021, Amountshop has instituted a dedicated dispute resolution framework.
Designated Grievance Redressal Officer
| Designation | Nodal Grievance Officer |
| Officer Name | Grievance Redressal Officer, Amountshop |
| Address | Gaya, Bihar – 823001, India |
| contact@amountshop.com | |
| Acknowledgment | Within 48 Hours |
| Resolution | Within 30 Days |
Dispute Resolution Protocol
- Level 1 — Front Desk: Contact general support through regular tickets in your portal or via email at contact@amountshop.com.
- Level 2 — Grievance Redressal: If unresolved within 5 working days, file a formal grievance using the form on this page.
- Level 3 — Appellate Review: Escalate to executive leadership for final mediation or statutory redressal bodies.
File a Formal Grievance
Submit your formal escalation. A unique tracking reference number will be generated.