Refund Policy

1. Scope & Platform Operating Model

Amountshop Network operates strictly as an affiliate marketing, performance advertising, and publisher platform. Amountshop does not manufacture, warehouse, or directly sell physical or digital consumer goods. When shoppers purchase products by clicking on merchant campaign links, the physical transactions, order fulfillment, shipping, and return logistics are managed solely by registered third-party merchant partners (such as Tata CliQ, Ajio, Croma, Nykaa, and Flipkart).

2. Merchant Product Returns & Refunds

If you have purchased merchandise from a merchant website after clicking an Amountshop link:

• Direct Merchant Handling: Any cancellation, return, replacement, or product refund request must be initiated directly with the merchant partner from whom the item was purchased, subject to their specific return window and terms.
• Merchant Refund Processing: The merchant will credit the purchase refund directly back to your original payment method (Credit/Debit Card, Net Banking, or UPI) in accordance with their return policies. Amountshop never collects or holds customer purchase funds.

3. Affiliate Commission Adjustments & Hold Period

Affiliate advertising rewards are derived exclusively from verified, finalized merchant commercial transactions:

• 30-Day Clearance Hold: When an order is tracked, the associated affiliate commission enters a 30-day PENDING hold window. This window accommodates merchant customer return periods.
• Cancelled or Returned Orders: If a customer cancels an order before delivery or returns the merchandise for a refund during the return window, the merchant partner revokes the advertising referral commission. Consequently, the affiliate's pending commission is marked REVERSED without affecting existing wallet balances.
• Retroactive Merchant Clawbacks: In the event that a merchant confirms a product refund after commission funds were moved to confirmed available balance, a transparent compensating ledger debit (COMMISSION_REVERSED_CLAWBACK) will be recorded against future earnings. Personal bank accounts or UPI handles are never auto-debited.

4. Failed Payout Disbursal Reversals & 100% Refunds

When an affiliate requests a manual bank withdrawal of confirmed Virtual Silver:

• Rejected or Failed Bank Rails: If an IMPS, NEFT, or UPI transfer cannot be completed due to invalid beneficiary IFSC codes, closed recipient bank accounts, or banking network failures, 100% of the reserved Virtual Silver is immediately credited back to the member's available wallet balance.
• Zero Penalty: No fees or penalties are deducted for failed banking transactions. The member can update their beneficiary banking coordinates and resubmit the withdrawal request.

5. Zero Platform Fees & Free Membership

Registration and participation in Amountshop as a Retailer, Distributor, or Super Distributor are 100% free. Amountshop does not charge enrollment fees, starter kit costs, recurring monthly subscription dues, or renewal charges. Because no membership fees are collected, subscription fee refund requests are not applicable.

6. Dispute Resolution & Grievance Recourse

If an affiliate believes that a commission reversal occurred due to an incorrect merchant refund report (e.g., proof of confirmed delivery and completed return window exists), they may lodge an appeal within 14 calendar days via our Grievance Portal or by writing to contact@amountshop.com with the order reference.